I just sent this to the owner of Lomas Travel in Mexico

Dear Dolores,

I just got off the phone with my client. They just returned from the Sandos Caracol where they stayed from January 3 until January 7. On their last day, Alena (5 years
old) slipped and fell on the pool deck. As it turned out, the injury required stitches.

The Lomas representative, Oscar Medina, went above and beyond the call of duty in his care of these guests. He escorted them to the hospital, stayed with them at the hospital, assured that their flight was changed (since the injury happened on the day they were to return home they missed their scheduled flight), made arrangements for a place for them to stay that night, returned the next morning to assure the transfer had arrived as planned.

The guests were overwhelmed with his kindness toward them. They attempted to give him a generous tip, which he refused.

It is situations like these when we are reminded how fortunate we are to have Lomas taking care of our customers when they are in your beautiful destination. Oscar made the difference between what could have been a terrifying situation and made it into a shining example of Mexican hospitality.

Thank you, thank you, thank you.

Catherine Banks
Legacy Travel