Another Reason to Use a Travel Agent

Early this morning, Marty and I were out at DFW seeing off a couple of small groups we had going out today. We gave each couple a Starbucks card to enjoy a treat at the Starbucks after going through security. While we were waiting, we had plenty of opportunity to chat with the airport rep at Funjet Vacations.

The Funjet Airport reps are a great group of ladies. I did a podcast with a couple of the airport reps recently. They really work hard to give everyone a great send off to their vacations.

This morning one family had an unfortunate situation. The dad came to the airport with a birth certificate and a photocopy of his drivers license. He said he had lost the actual drivers license. Although the Funjet staff went so far as to call the airport officials in Mexico to request an exception, the net effect was that they were unable to travel. It was very sad for dad to see the rest of his family toddle off to vacation without him. (Ed. Note: In just a few days you will have to have a valid US passport in order to travel out of the US.)

Marty and I visited with the Funjet rep about the situation and she mentioned to us that almost everyone that comes to the airport and has a problem with documentation booked their vacation on Funjet.com rather than through an agent. I, of course, found that quite interesting.

Without an agent you're on your own!

More Later.