Why you need a travel agent....

Typo Takes Tourist 13,000km Out of His Way. Apparently, this guy typed the wrong city into the web booking engine where he bought his ticket. No way this would have happened via a travel agent. I'm not saying we're perfect, but a mistake of this magnitude would just not have happened.

Also, we keep getting phone calls of people this week from people who are booked on ski trips. Ski trips..you know, where you have to fly into Denver Colorado where they are "enjoying" the 2nd blizzard in 10 days? The Denver Colorado where thousands of people "enjoyed" the accomodations of the floor of the airport for nights at a time last week? The funny thing about the calls we're getting is that they are from people who booked their trips online (not with us). They are stuck because they can't get through to anyone at the airline and they don't have an advocate to help them.


If you don't book with an agent, you're on your own!