Learning

Today I am in a travel agency in Bakersfield, California. I am observing how they do things because they do things differently than we do at Legacy Travel. Today my role is that of a sponge. I am watching everything and listening to everything around me.

What I'm trying to learn about isn't exactly something I need to learn the facts about. The facts are pretty clear. What I'm trying to soak in is a comfort level.

What should you be learning today?